Review
of Code of Bank’s Commitment to Customers
The Code of Bank’s Commitment to
Customers was released on July 01, 2006 and is currently
under review. The objective of the review is to bring about an
enhancement in the minimum standards of banking practices
relating to customer service keeping in view the contemporary
regulatory framework, the changing face of the consumer of
banking services, their growing expectations, the emerging
issues in customer service, the on-going market developments and
innovations in general and payment systems, in particular. We
look forward to your active participation in this process by
sending your suggestions by email to ceo.bcsbi@rbi.org.in
(or) by fax to 022-26573719 (or) by post to :
The Chief Executive Officer
Banking Codes and Standards Board of India,
Reserve Bank of India Building,
C-7, 4 th Floor,
Bandra Kurla Complex,
Mumbai - 400 051.
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