What should a customer do if his bank does not provide services as promised in the Code?
Every Member bank is required to:
- Have a Help desk/Helpline at the branch
- Have a Code Compliance officer at each Controlling office above the level of the branch.
- Display at each branch name and contact number of Code Compliance Officer.
- Display Name and address of the Banking Ombudsman.
This is to help the customer in case his bank does not provide services as promised in the Code.
The customer should first approach the help desk of the branch/bank. In case the issue is not resolved, the Code Compliance Officer of the bank may be approached by the complainant. In case the issue is still not resolved to the satisfaction of the customer he should take it up with the Banking Ombudsman .